Direct Growth: CRO delivers direct revenue growth because you extract more value from the same traffic without extra advertising costs.
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If you want to generate more revenue from the same traffic in 2026, conversion rate optimisation (CRO) is not a luxury but a direct growth accelerator. Costs per click are rising, AI advertising increasingly determines who sees your ads, and competitors are investing heavily in better user experience.
Consequently, webshops that continuously improve their conversion process win over companies that mainly focus on getting more visitors. In this guide, you will discover a practical CRO checklist with twenty concrete improvement points that you can apply immediately.
You will receive examples from real projects and insights that deliver direct results so that you can increase your conversion rate step by step without extra advertising budget.
In 2026, your conversion rate determines how much profit you get out of every marketing channel. Because AI systems in Google and Meta increasingly determine for themselves who sees your advertisements, the influence shifts to the quality of your website and the way visitors move through your funnel.
CRO thus becomes a strategic lever. A small improvement in your conversion rate often yields a greater return than a higher advertising budget. Moreover, CRO provides insight into the behaviour of your visitors so that you make decisions based on data instead of assumptions.
This allows you to scale campaigns faster, improve margins, and reduce dependency on rising costs per click.
Direct Growth: CRO delivers direct revenue growth because you extract more value from the same traffic without extra advertising costs.
High Impact Areas: Small improvements in product pages, mobile experience, shopping baskets, and checkout ensure the greatest conversion effect.
Data-Driven: Data, heatmaps, and A/B tests show exactly where visitors get stuck and which adjustments yield the most.
Scalability: A structured CRO approach makes your webshop scalable, more stable, and less dependent on rising advertising costs.
An effective CRO approach only works when you find out step-by-step where visitors get stuck and solve this with targeted improvements. Within the ANA Digital Media Growth Framework, this begins with a data analysis in which you see on which pages the majority of your visitors drop out.
For example, a product page with a low click-through to the shopping basket or a checkout step where thirty per cent of users stop. According to the Baymard Institute, on average, almost seventy per cent of online shoppers drop out during checkout because crucial elements are not clear or user-friendly.
Next, you look at the cause. You do this with heatmaps, recordings, and form analyses. You might discover, for example, that people have no confidence in the delivery time or drop out due to unnecessary fields. Then, you make concrete improvements such as a larger call-to-action button, better product photos, clearer USPs, or a shorter form.
You then test these variants with A/B tests so that you are certain which version really performs better. By going through this cycle repeatedly, your conversion rate rises continuously, and you build a scalable growth strategy based on facts instead of feelings.
The CRO checklist contains 20 improvement points that directly influence the most important steps in your funnel.
Every point focuses on a specific part that often causes conversion loss, such as unclear product presentation, slow-loading pages, distracting elements in the shopping basket, or unnecessary fields in forms.
The checklist shows, for each component, what you need to improve and why this has an effect on the behaviour of visitors. This allows you to optimise specifically without guessing and see measurable growth in conversion and revenue faster.
You improve your mobile experience by removing the main obstacles step by step:
1. Start with a mobile scan via PageSpeed Insights and solve the biggest slowdowns, such as heavy images and unnecessary scripts.
2. Check the visibility of crucial elements by opening your product page on your phone. Photo, price, delivery time, and call-to-action must be visible without scrolling.
3. Rearrange the order on the page if important information falls below the fold. Place the photo first and the CTA immediately after.
4. Test your menu with one thumb. If you cannot reach the right category within two taps, make the menu simpler and use clear category names.
5. Increase readability with larger fonts, sufficient white space, and short paragraphs so that mobile users can process information faster.
6. Minimise distraction by limiting pop-ups, banners, and sliders, as these often block the view on mobile.
With these steps, you remove the main mobile frictions and directly increase the chance that visitors click through and buy.
Your above the fold is the moment of decision. Visitors scan within two seconds whether they stay or click away. This is how you optimise this part in a way that yields immediate conversion. Test the five-second check: show someone your page for five seconds and ask what you sell and what the next step is. If this is not clear, rewrite your headline and CTA. Use a concrete headline such as “Bespoke oak table delivered within seven days” instead of a general slogan. This makes the visitor immediately understand the offer and the promise. Place your CTA directly at the top and make it contrasting. Check on mobile whether it is visible without scrolling. Toon één sterke productfoto met neutrale achtergrond. Photos with a lot of distraction reduce understanding and trust. Show crucial information immediately, such as price, stock, delivery time, or USPs. This information prevents doubt in the first few seconds. Remove noise: sliders, double headers, large banners, or videos that are not essential. Everything that does not help with the first decision should be removed. Use visual hierarchy: the headline is the largest, the USPs smaller, the CTA prominent. In this way, you direct the eyes of the visitor in the correct order.
A strong value proposition ensures that visitors immediately understand why they should buy from you and not from a competitor. Here is how you make it concrete and convincing:
1. Formulate your most important benefit within one sentence, such as fast delivery, customisation, price advantage, or quality. This sentence stands at the top of the page and remains visible on mobile.
2. Test your benefit for "provability". Ask yourself: can I claim, show, or measure this? If it is not demonstrable, replace it with a more concrete benefit.
3. Place three to five supporting USPs directly under your headline, such as free returns, secure payment, or handmade products. Keep them short and clear.
4. Silently compare yourself to the competitor with the benefits they usually do not offer. Think of faster delivery time, longer warranty, or local production.
5. Use evidence to support your benefit, for example, trust marks, warranty badges, customer reviews, or awards you have won.
6. Ensure the value proposition matches the customer's phase—more concrete on product pages and broader on category pages.
With a value proposition that immediately makes it clear what makes you better than alternatives, you reduce doubt, accelerate decisions, and directly increase your conversion rate.
Trust determines whether a visitor completes a purchase or leaves your website. People only make buying decisions when they feel that a company is reliable, transparent, and easy to reach, which is why it is essential to show immediately that your shop operates securely and with the customer in mind. Trust can be strengthened by clearly displaying recognisable security elements such as SSL protection and well-known payment methods in a visible position above the fold, so visitors instantly recognise that the environment is safe. Using genuine customer reviews with star ratings, short written feedback, and recent dates further reinforces credibility, as up-to-date reviews feel far more trustworthy.
Showing concrete numbers, such as the total number of customers you have helped or your average review score, increases confidence, especially when those figures are specific rather than generic. Trust can be reinforced even further by including photos or videos of real customers, allowing visitors to see the product in real-life situations and reducing uncertainty. It is also important to communicate delivery times, return conditions, and guarantees directly next to the call-to-action, so visitors do not need to search for reassurance at a critical decision moment. A clear and simple guarantee, such as a 30-day cooling-off period or a money-back promise, helps remove perceived risk, while visible customer support options like a phone number or live chat immediately signal accessibility and reliability. By removing uncertainty and perceived risk at the exact moment visitors are deciding, strong trust elements directly contribute to higher conversion rates.
A fast website increases your conversion because visitors drop out less often during loading. Even small delays have a major impact. Optimise your Landing Page following these steps:
1. Perform a speed measurement with PageSpeed Insights or Lighthouse and note the biggest slowdowns.
2. Compress all your images and use modern file formats such as WebP.
3. Minimise and combine scripts that are not essential. Move less important scripts to the bottom of the page.
4. Activate lazy loading for images and videos.
5. Optimise your hosting and caching with a fast server and browser caching.
6. Improve your LCP, CLS, and INP by resizing large banners and using stable layouts.
7. Remove widgets and plugins you don't use.
A product page must make it clear within seconds why this product is the best choice. At ANA Digital Media, we use professional Graphic Design to ensure every part is optimised:
Strong Main Image: Use a high-quality image that shows the product clearly. Add multiple photos from different angles.
Clear Titles: Use a clear product title with the most important feature, such as material or size.
Scannable Description: Provide a short and scannable product description, starting with the most important benefit. Use bullet points.
Above-the-Fold Info: Show price, delivery time, stock, and USPs above the fold.
Quality Evidence: Use reviews, ratings, or trust marks near the CTA.
Video Content: Add product videos where possible to increase understanding.
Prominent CTA: Make the CTA striking, large enough, and with clear text like "Add to Basket".
Logical Cross-Sells: Show products often bought together, but keep it limited.
Strong visuals determine whether a visitor understands, trusts, and wants to buy your product. This is how you optimise your images for maximum conversion. Use high-resolution photos that stay sharp on desktop and mobile. Blurred or grainy photos reduce trust and lower conversion. Show the product from multiple angles, including close-ups of materials and details. The better visitors can “touch” the product, the faster they decide. Use a neutral background, so that all attention remains on the product.
Busy backgrounds distract and make the product harder to assess. Show situations in context with lifestyle photos. With these, you help visitors visualise how the product looks in their own environment. Add a short product video, for example, a 15 to 30-second video in which you rotate, open, or use the product. Video often directly increases engagement. Use zoom functions so that visitors can inspect details without leaving the page. Show user-generated content, such as photos from customers. These images feel more honest and increase trust. Keep the order logical, starting with the main image, then detail shots, and then any atmospheric images. With strong visuals, you give visitors the feeling that they already know the product. This reduces uncertainty and directly increases the number of purchases.
Good navigation ensures visitors find what they need quickly.
1. Use clear category names that describe exactly what you sell.
2. Limit the number of main items in the menu to avoid overwhelming visitors.
3. Place the most important categories at the top based on revenue or popularity.
4. Optimise the menu for mobile (the thumb rule).
5. Make the internal search bar highly visible.
6. Use automatic suggestions in the search function.
7. Ensure search results are relevant and include prices and photos.
8. Analyse internal searches to see what your menu might be missing.
The shopping basket page is the moment when visitors confirm their purchase intent. Here, it is primarily about removing doubt and strengthening certainty. This is how you optimise this component. Show the product clearly, with a large photo, correct variant, and clear specifications. This prevents uncertainty and mistakes. Show all costs transparently, including shipping costs and any surcharges. Hidden costs are one of the biggest reasons for dropping out. Give visitors control by making simple adjustments possible, such as changing quantity, adjusting size, or removing a product.
Communicate the delivery time per product, so that visitors know when they will receive their order. Uncertainty about delivery quickly causes doubt. Use microcopy to reduce uncertainty, such as “You can still adjust your order later” or “Return within thirty days”. Add a subtle cross-sell, only if it is relevant. Overcrowded shopping baskets distract from the purchase decision. Make the CTA to the checkout clearly visible, with a contrasting button and a logical order in the layout. Remove visual noise, such as pop-ups, banners, or unnecessary navigation elements. On this page, everything revolves around one action: proceeding to the checkout. In this way, you make the shopping basket page calmer, clearer, and more reliable, which directly leads to more visitors entering the checkout.
The checkout is the most critical step in your funnel. Every second of delay or every extra field reduces your conversion. This is how you make this process as smooth as possible. Limit the number of fields to the absolute minimum. Only ask what you really need for the order. Fewer fields equals higher conversion. Use a single checkout flow, preferably on one page, so that visitors are not distracted by steps or navigation. Add clear error messages, which exactly indicate what is going wrong and how it can be solved. Avoid general messages such as “An error has occurred”. Use autofill and address recognition, so that visitors can fill in faster without typing.
Offer multiple payment methods, such as iDEAL, credit card, PayPal, and pay later. More choice ensures fewer dropouts. Remove extra navigation, such as menus, banners, or links that take visitors out of the flow. The focus must lie entirely on completion. Show a summary and total price clearly, so that visitors know exactly what they are paying before they click on completion. Ensure that your checkout loads quickly, because this is the step where visitors have the least patience. Optimise scripts and minimise the number of external files. With a fast and simple checkout, you reduce frustration, prevent doubt, and directly increase the percentage of completed transactions.
Social proof works best when placed at the right moment.
1. Show reviews at logical decision points, not just at the bottom of the page.
2. Use a variety: star ratings, text reviews, customer photos, and "best seller" labels.
3. Show recent reviews; recency builds more trust than an old average score.
4. Use specific quotes about service or speed rather than generic praise.
5. Highlight "Customer Favourites".
6. Use social proof in the checkout (e.g., "Verified Secure").
Show figures like "Over 4,800 customers served".
Psychological triggers help visitors decide faster, but they only work when you apply them subtly and honestly. This is how you deploy them effectively without pressure or irritation. Use scarcity only when it is real, such as “Only 3 in stock” or “Ordered today, delivered tomorrow”. Avoid fake urgency, because that reduces trust. Emphasise loss instead of benefit, for example “Don't miss this discount” or “Last chance to order this model”. People react more strongly to loss than to gain. Use social proof in context, such as “15 people are viewing this product now”, but only when you actually have the data. Deploy anchor prices cleverly, for example by showing the old price, new price, and saving. This makes the discount more concrete and more convincing.
Use consistency, by for example showing what the visitor has previously viewed or added to the shopping basket. This aligns with their earlier choices. Emphasise certainty, with guarantees, free returns, or reliable payment methods. This reduces risk and accelerates decisions. Use authority, for example through trust marks, certifications, awards, or experts who recommend the product. By deploying psychological triggers honestly and subtly, you stimulate choices without pressure, which leads to higher conversion and more trust.
Microcopy is small bits of text that help visitors understand what is happening.
Explain actions clearly: "We will never share your details"
Clarify pricing: "Including VAT" or "Free shipping over £50".
Add reassuring text under buttons: "Secure payment via your own bank".
Write human error messages that guide the user.
Place microcopy at decision points (delivery options, return terms).
Maintain a friendly, helpful tone.
Forms are often a bottleneck. Small improvements here yield large gains.
1. Shorten the form to essentials.
2. Use clear field labels above the field, not inside it.
3. Group fields logically (Personal info -> Address -> Optional).
4. Add real-time validation for errors.
5. Use tools like postcode lookups.
6. Label optional fields clearly.
7. Add microcopy to difficult areas like phone numbers.
8. Test mobile functionality first.
Pricing psychology helps visitors make decisions faster without relying on discount stunts. One effective method is using a clear anchor price, such as displaying the old price above the new one, which creates a reference point and makes the current price feel more attractive. Showing the total saving in concrete terms, like “You save ₹10,000”, works better than percentages. Rounded prices suit premium products, while psychological pricing such as ₹49,999 instead of ₹50,000 works well for entry-level options and helps with customer segmentation. Placing variants logically—small, medium, and large—also influences choice, as many visitors naturally gravitate toward the middle option when it is positioned attractively.
To improve conversions further, focus on highlighting value rather than cost by placing key benefits and USPs close to the price, making it feel like a smart investment. Avoid unexpected charges, such as shipping fees that appear only at checkout, because transparency builds trust and increases conversions. Badges like “Best choice” or “Most chosen” can speed up decision-making when used honestly and accurately. With smart and ethical pricing psychology, you can guide visitors toward the right option, build trust, and increase conversions without reducing your margins.
Personalisation should respond to intent, not just random preferences.
Use browsing behaviour to show related items.
Align banners and USPs with the visitor's phase (new vs. returning).
Customise recommendations based on basket content.
Show dynamic content based on location (stock/delivery per region).
Segment based on traffic source (Google Ads vs. Meta Ads).
Personalise retargeting based on abandoned baskets.
Keep it subtle so it feels like help, not pressure.
CRO works only when you clearly understand where visitors are getting stuck. By using data, heatmaps, and session recordings, you can see user behaviour that numbers alone cannot explain. Start by analysing exit percentages per page in tools like GA4, focusing on high-traffic pages with high drop-offs such as category or product pages. Heatmaps help reveal where users click, scroll, or stop engaging, and elements that attract attention but do not perform are strong optimisation opportunities. Session recordings add deeper insight by showing moments of friction, such as repeated clicks, excessive use of the back button, or long pauses that signal confusion.
Scroll depth analysis shows whether important content is actually being seen—if most visitors only view 25% of a page, the layout needs restructuring. Form drop-off analysis helps identify problematic fields, especially those with frequent errors, which should be simplified, removed, or rewritten. Segmentation is critical, as a page may perform well on desktop but fail on mobile, or vice versa, so each segment must be reviewed separately. By combining quantitative data with qualitative insights, you not only identify where users are dropping off but also understand why it’s happening, enabling more effective CRO decisions.
Personalisation should respond to intent, not just random preferences.
One Hypothesis: Test one change at a time (e.g., "A shorter title increases click-through").
High Impact Elements: Test things close to the decision (CTAs, headlines).
Volume: Ensure you have enough traffic for reliable results.
Duration: Run tests for 1-3 weeks to account for daily variances.
Segment Results: A variant might work for mobile but not for desktop.
Document: Keep a log of every test result to avoid repeating work.
Use a short, simple form for the initial request.
Make the first step low-threshold (e.g., just Name and Email).
Use progressive profiling to collect more info later.
Place social proof next to the inquiry button.
Provide immediate clarity after submission (e.g., "We will reply within 2 hours").
Add automatic follow-up emails with expert information.
Retention optimisation ensures that one customer buys from you multiple times, increasing total revenue without extra advertising costs. Start by analysing which products lead to repeat purchases, such as consumables or items with multiple variants, and focus your retention campaigns around them. Use post-purchase emails with usage tips, maintenance advice, or personalised recommendations based on the earlier purchase to keep customers engaged and encourage repeat buying. Loyalty programmes offering points, exclusive benefits, or discounts also work well, as they reduce price sensitivity and strengthen long-term engagement.
Show relevant recommendations inside the customer account based on previous orders, sizes, or preferences to make reordering effortless. Use retargeting with real value, such as refill reminders (“It’s time for a new refill”) or updates about new collections. Improve your packaging and unboxing experience so customers associate your brand with a positive feeling and are more likely to return. Actively request reviews after purchase, as this not only builds social proof but also keeps customers emotionally connected to your brand. With targeted retention CRO, you extract more value from every customer, build lasting relationships, and increase revenue without increasing your media spend.
To use the checklist effectively, begin by analysing where your greatest loss in conversion takes place. Start with pages that have high traffic and strategic value, such as product pages, category pages, the shopping basket, and checkout.
Compare these pages with the twenty CRO points and mark where friction arises—such as missing information, too many choices, unclear CTAs, or distracting elements. Tackle one improvement point at a time so you can see exactly which adjustment has what effect.
A higher conversion rate in 2026 does not require random adjustments, but a structured approach.
With the twenty points from this CRO checklist, you remove the biggest hurdles step by step and allow visitors to choose faster, reduce doubts, and convert better.
By systematically measuring, testing, and optimising, not only your conversion increase, but also your revenue, margin, and scalability, without needing extra advertising budget. This makes CRO one of the most direct and sustainable ways to realise growth for every webshop or landing page funnel.
At ANA Digital Media, we specialise in Meta Ads, Google Ads, and creating high-converting Landing Pages that turn visitors into loyal customers.
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